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customer service

The Eurovision bus, created by the Dan bus company, will offer free bus tours of Tel Aviv during Eurovision Song Contest, which will take place in Tel Aviv on May 18, 2019 (Courtesy City of Tel Aviv-Jaffa)
February 28, 2019, 9:20 am
TLV pulls out all stops to make Eurovision guests comfortable
10,000 expected tourists to enjoy volunteer guides and longer bar and restaurant hours
By Jessica Steinberg
Haim Shore
December 9, 2016, 2:52 pm
Haim Shore
That infamous Israeli customer service
3 first-hand examples of consumer dissatisfaction — he blames senior management
Saddam Hussein during Iran-Iraqi war in the 1980s. (Public domain, Wikimedia Commons)
October 29, 2016, 5:22 pm
Prove you’re not Saddam Hussein, Apple tells customer
Birmingham resident Sharakat Hussain gets absurd excuse for delayed refund on returned iPhone
By ToI Staff
Rob LoCascio (Courtesy)
September 21, 2015, 6:35 pm
Israel-loving CEO: This is the best place to do tech
LivePerson’s Rob LoCascio has never been tempted to leave Israel – and in fact continues to expand operations here
By David Shamah
Henry Tobias
August 7, 2015, 4:52 pm
Henry Tobias
The trials and tribulations of an Israeli consumer
In Israel, ‘Customer service’ doesn’t always mean what Anglo immigrants think it does
Shahaf Bar-Geffen (center) and Web3 team members at a company event (Courtesy)
May 25, 2015, 6:40 pm
Israeli digital ad agency establishes beachhead abroad
In customer service, you get what you pay for, says Web3 CEO Shahaf Bar-Geffen
By David Shamah
Yoav Vilner
April 30, 2015, 5:34 pm
Yoav Vilner
Three Israeli start-ups that guarantee customer engagement
‘Customer first’ is a do-or-die necessity in business today, and these start-ups will help businesses make their customers feel special
Alan Weinkrantz
December 22, 2014, 7:21 pm
Alan Weinkrantz
How to add a new layer of value to your start-up
A great idea or product is a great thing to have, but it can be even greater with the right approach to customers
Customer service agent. She's smiling, but what about the customer? (Photo credit: Courtesy)
February 13, 2014, 4:29 pm
An Israeli company’s corrective to crappy customer service
According to KMS Lighthouse, you don’t need more than five seconds to get action and answers from company reps
By David Shamah
CallVU's executives accept the MasterCard Israel Technology Award in a ceremony in Tel Aviv on December 4. (L. to R.): Bella Stavchansky, President of MasterCard's High Growth European Markets; Daniel Cohen, MasterCard Israel CEO; Ori Faran, Co-Founder and CEO of CallVU; Doron Rotstein, Co-Founder and of CallVU; Ornit Shinar, manager of the Citi Accelerator in Tel Aviv; Yoav Chelouche, General Partner, IATI; Mete Guney, General Manager of MasterCard Southeastern Europe
December 17, 2013, 2:27 pm
An Israeli start-up’s solution for the ‘customer service blues’
CallVU lets people seeking assistance with a problem not only hear the solution – but see it, too
By David Shamah
A typical LivePerson-powered live help chat popup box on a web site (Photo credit: Courtesy)
December 11, 2013, 4:54 am
A helping Internet hand for shoppers, via Israeli tech
US-based LivePerson does all its R&D work in Israel, and even trades on the Tel Aviv Stock Exchange
By David Shamah
Efrat Rosenberg (Photo credit: Courtesy)
November 15, 2012, 9:48 am
Where the customer is really king
The better a company is at customer service, the more money it will save and earn – and the more customers will love it, says an Israeli expert
By David Shamah
Dov Moran (Photo credit: courtesy)
May 23, 2012, 11:43 am
Sherut.net builds a social network for customer service
Dov Moran, who created the disk on key and nearly revolutionized the cellphone business, is back with a project he believes will tackle a bane of many people’s existence
By David Shamah
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