Lufthansa has issued an apology after Orthodox Jews complained that all visibly Jewish passengers were thrown off the flight because one group didn’t follow the German carrier’s masking rules.
In video from the incident, a Lufthansa supervisor could be heard saying “everyone has to pay for a couple” and that “it’s Jews coming from JFK. Jewish people who were the mess, who made the problems.”
In a statement, Lufthansa says only the “non-compliant guests” should have been prevented from boarding and not the entire group.
“What transpired is not consistent with Lufthansa’s policies or values. We have no tolerance for racism, antisemitism and discrimination of any type,” the statement says.
Lufthansa regrets the circumstances surrounding the decision to exclude passengers from flight LH 1334 on May 4. Lufthansa sincerely apologizes. Please find our statement below: pic.twitter.com/yGXoD62QY1
— Lufthansa (@lufthansa) May 10, 2022