Amid a massive recall of Strauss products ranging from chocolate to ice cream, pudding, cookies and other snacks over salmonella contamination fears, the company’s CEO announces that all customers will receive double compensation for the products they purchased.
“In the past day, we have been in dialogue with the consumers and are trying to address all your concerns,” Strauss Group in Israel CEO Eyal Dror says in a video statement.
“Along with all the activities we are doing to deal with the event, each or every customer who contacts [us], will receive double compensation for the chocolate purchased,” Dror adds.
He says the company was aware of its hotline’s long waiting times, but promises to get back to every customer.
Strauss Group, one of Israel’s largest food product manufacturers, said yesterday that numerous popular chocolate products produced by its subsidiary company Elite would be recalled due to concerns of salmonella contamination. The move is believed to be the largest food recall to ever take place in Israel and has expanded to include several dozen products.
Meanwhile, Assuta Ashdod University Hospital says one of two children with suspected salmonella symptoms tested negative for the bacteria, according to Hebrew media reports.