UK’s Royal Mail hit with ‘cyber incident’ causing international post delays

Company doesn’t specify nature of problem, notes domestic service unaffected by disruptions

File: Royal Mail postwoman Leila delivers mail in Balham, London, January 12, 2021. (Kirsty O'Connor/PA via AP)
File: Royal Mail postwoman Leila delivers mail in Balham, London, January 12, 2021. (Kirsty O'Connor/PA via AP)

LONDON, United Kingdom — British postal group Royal Mail said Wednesday that it was suffering a “severe disruption” to its international letter and parcel services following a “cyber incident.”

“We are temporarily unable to dispatch export items including letters and parcels to overseas destinations,” the company said in a statement without specifying the nature of the cyber incident.

Royal Mail said it had asked customers to stop sending international mail until the problem is resolved, and warned that items already shipped “may experience delay or disruption.”

“We would like to sincerely apologize to impacted customers for any disruption this incident may be causing,” the group added.

Domestic operations were not affected, the company said.

UK group International Distributions Services (IDS), Royal Mail’s parent company, announced in November that it had plunged into the red.

Royal Mail, the subsidiary responsible for activities in the UK, recorded a decline in revenue of more than 10 percent, blaming a drop in the volume of parcels — which had been boosted by the pandemic — and an ongoing industrial dispute over wages.

The company said in October that it was considering cutting up to 10,000 jobs by August, which could result in 6,000 redundancies out of more than 137,000 employees.

Set up more than 500 years ago, Royal Mail has experienced some of its most turbulent times during the past decade, particularly following its controversial privatization in 2013.

read more:
Never miss breaking news on Israel
Get notifications to stay updated
You're subscribed
Register for free
and continue reading
Registering also lets you comment on articles and helps us improve your experience. It takes just a few seconds.
Already registered? Enter your email to sign in.
Please use the following structure:
Or Continue with
By registering you agree to the terms and conditions. Once registered, you’ll receive our Daily Edition email for free.
Register to continue
Or Continue with
Log in to continue
Sign in or Register
Or Continue with
check your email
Check your email
We sent an email to you at .
It has a link that will sign you in.